During the months of March, April and May 2020 we have been working closely with the American Dental Association, the American Academy of Pediatric Dentistry, the Illinois Society of Pediatric Dentistry, the Illinois State Dental Society and the Illinois Department of Public Health.
Following their advice and directives, we have developed our Standard Appointment Protocols for COVID-19 Safety.
Prior to the Appointment
For ease and efficiency of scheduling, email or text correspondence is preferred. Please email us at firstname.lastname@example.org or text us at (201) 355-3400 with your date and time preferences. We will reply promptly. You may click on the contact info and icons on the bottom of any web page to email or text directly.
For patients scheduled for their six month continuing care appointment, please complete a Health History Update for each patient and a Parent & Insurance Info Update. These forms can be found on our front page as well. It is imperative that these forms be completed one day, or at least two hours, before the appointment so that we may review them well before our patients arrive. The interface is very user-friendly, and the forms can be completed on any device- computer, iPad, smart phone, etc.
If your child is ill, especially with a fever or other advanced symptoms, we recommend rescheduling the appointment.
We have adjusted our schedule to limit the number of patients and families in the office. We only request that you take every measure not to cancel for schedule conflicts. Now more than ever these cancellations will limit the care we provide and have a grave effect on our practice. We hope to continue to never charge for cancelled or missed appointments.
For parents who would not like to enter the building, we will greet your child in front of the building or by the elevator and comfortably escort them into the office. Please feel free to arrive early and text our office, and we will be down as soon as possible.
We have always welcomed siblings, grandparents and friends of patients to accompany them to their appointments. And we have always welcomed parents, other caregivers, and siblings chairside, provided their presence does not have a negative influence on our patients’ comfort and behavior. Following the guidelines of our governing bodies, there is a preference that only one or two parents at most accompany their child to the office, and that caregivers and siblings remain in the reception only for reasons of social distancing. If parents wish to accompany their children chairside, we understand and only request that they remain entirely passive and be silent observers so that we may create and maintain positive rapport. We also request that anyone other than patients wear a face mask in our treatment area.
We are leaving our front door open to minimize touch points entering and leaving the office. If the door is closed for any reason, upon opening and closing, we will sanitize the door knobs.
A touchless hand sanitizer dispenser is now present in the reception next to our front door. We welcome patients and parents entering the office to sanitize their hands.
We will have disinfectant wipes at the reception desk for your use. As families depart, we will sanitize the seating area. We will also sanitize all touch points throughout the day.
To follow guidelines of social distancing, we request a distance of six feet from others. We will have labels in the reception as a guide for seating.
Although our train tables, toys and books have been an important part in our young patients’ acclimation and comfort, we have removed them.
Magazines have also been removed. We will continue to provide high speed internet access through our guest network. And we are happy to accommodate your television and streaming preferences on our two tvs.
To be 100% paperless, our treatment plans and appointment instructions will be presented on our computers and delivered digitally.